Printer Firmware Crash Fix
Solution:
Firmware Update Utility.
NOTE:
This utility can be obtained at hp.com.
There are two use cases when encountering the issue:
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P2050 series printer software driver is previously installed on the PC.
NOTE:
The instruction have 3 steps and easy to follow as quick fix.
P2050 series printer software driver is NOT previously installed on the PC, such as Dead on Arrival unit.
NOTE:
The instruction is only for advanced PC users only as it’s very complicated with 14 steps. Please evaluate the customer knowledge level before helping a customer to do so. Otherwise, replacing formatter is the alternatives.
Instructions for Use case 1: driver is previously installed on PC
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Place printer in bootcode mode.
Hold down the Cancel and OK buttons.
Power on printer.
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Continue to hold down buttons until control panel dislpays Hewlett- Packard on the first line and Bootcode on the second line.
NOTE:
Printer is now in bootcode mode 2.
Ensure printer is connected via USB to PC. Run HP LJ P2055 Firmware Update Utility.
NOTE:
This utility can be obtained at hp.com.
Select the HP LaserJet P2050 series printer from the dropdown list and click Send Firmware button.
Please observe the printer control panel and verify Downloading Update Data is displayed on control panel followed by Programming App Flash; please wait for upgrade utility to finish. Printer would be restarted automatically and the control panel display would show Ready.
Then the firmware is now successfully recovered.
Instructions for use case 2: driver is NOT previously installed
Install the driver for HP LaserJet P2050 series printer:
Insert printer installation CD.
In Windows OS, please go to Start, Settings, Printers and Faxes.
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Click Add a printer to start Add Printer Wizard as shown blow and click on Next button.
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Check Local printer attached to this computer box; uncheck Automatically detect and Install my Plug and Play printer box and click on Next button.
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Select FILE:(Print to File) in the Use the following port: dropdown list and click on Next button.
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Click Have Disk… button.
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Browse to the CD drive in which the printer installation CD is inserted previously and click OK button.
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Highlight the HP LaserJet P2050 Series PCL 6 found in the printer installation CD and click on Next button.
Specify the Printer name and click on Next button.
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Select No for Do you want to print a test page? and click on Next.
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Click the Finish button and allow driver to install as shown below.
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Verify printer is listed in Printer and Faxes window as shown below:
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Place P2055 in boot code mode:
Hold down the Cancel and OK buttons.
Power on printer.
Continue to hold down buttons until control panel dislpays Hewlett-Packard on the first line and Bootcode on the second line Printer is now in bootcode mode.
In the Printer and Faxes window, right click on the HP LaserJet P2050 Series PCL6 icon and select Properties.
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Click the Ports tab and view the USB ports as shown below.
NOTE:
If more than one (USB001) please take note of all listed ports, as other installed printers may have USB ports (USB002, USB003, etc).
Close Properties window.
Plug in USB cable from to PC
The Found New Hardware Wizard will pop up, and tje printer USB enumeration will happen.
Open printer properties and select Ports tab again.
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In ports tab, tick the correct port that the HP LaserJet P2050 series printer is enumerated on and click OK.
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Click Cancel on Found New Hardware wizard window.
NOTE:
Not the driver is installed and it is pointed to correct USB port.
Run HP LJ P2055 Firmware Update Utility.
NOTE:
This utility can be obtained at hp.com.
Select printer from the dropdown list and click Send Firmware button.
Please observe the printer control panel and verify Downloading Update Data is displayed on control panel followed by Programming App Flash; please wait for upgrade utility to finish. Printer would be restarted automatically and the control panel display would show Ready. Then the firmware is now successfully recovered.
Close New Hardware Found Wizard.
Delete all instances of P2055 printer in Printers and Faxes and run normal CD install to install HP LaserJet P2050 series printer drivers properly from printer installation CD.